Registration
Thank you for being a customer

for Our Best support, PLease register Your RAD-0 and retain your Original sales receipt and/or other proof of purchase

 
 
 
 

Join our Waitlist

When subscribed to our newsletter, you’ll receieve access to a private shop Premiering Brand new Units 24hrs earlier than anywhere else.

 
 

RMA Guide

If you’re experiancing issues with any of our products, please firstly reach out to suppot@rosson.audio for troubleshooting assistance. If you need to send a RAD product to our Lab for repair, return or service, please follow these steps

 
 
  1. Complete the RMA form and include a copy with your ReturN

 
 

2. Update us with your tracking information

 
 

3. Await for a message from our team

Upon receipt, a member of our team will reach out to assist you with your case. we’ll update you when your repair is complete, your refund has been isssued, or if any out-of-warrenty repairs are required.

If you have any questions along the way, please feel free to ask. We’re here and happy to help.

 
 
 

FAQ

  • Yes, every pair of RAD-0’s ship in a “Pelican” style carrying case. We also offer the same carrying case sold separately under accessories.

  • Not at all, they just look different. Our quality control processes are all designed to maximize consistency within our strict tolerances. We make sure that every pair of headphones get the same treatment, ultimately keeping variation to a minimum.

  • Yes, if you’d like more pictures of a specific model, feel free to reach out to us.

  • Yes, for the most part. We currently ship everywhere except Russia and India. While we don’t have control of customs pricing, we try to keep shipments as affordable as possible.

  • We don’t offer sample units, but we’re pleased to offer a 30 day return policy on first party units returned in factory fresh condition, minus a 15% restocking fee to cover our costs. More return policy information can be found in our Terms and Conditions. If you’re in Southern California and would like to come by our lab for a listening demo, we’d be happy to have you. Send us an email to set up an appointment.

  • Yes, we have 4-Pin XLR and 4.4mm 5 Pole cables available under accessories. We also offer custom made cables, available here.

  • Yes, our full warranty breakdown can be found in our Terms & Conditions. To help us provide you with our best service possible, be sure to register your unit and retain your sales receipt(s) and/or proof of purchase. Our warranty is transferable as long as there is some kind of transaction log of the purchase.

  • The key to choosing the right headphone amp is not as simple as pure wattage, it’s about matching your amp choice to your specific headphone’s power requirements. Generally speaking, and depending on how loud you listen, our headphones sound wonderful from a standard smartphone or laptop listening at healthy levels. However, for an elevated experience and more loudness, a dedicated amp that is capable of delivering at least 1 watt is ideal.

  • B-Stock units may have some minor physical imperfections, the plus side is B-Stock units sell for a reduced price. All RAD-0’s regardless of price or condition have the same transducers, undergo the same level of testing and strict quality control, and have the same warranty. Components that have major defects will never make it into a pair of headphones. While we are not able to say exactly what imperfections are on a specific B-Stock unit, the most common imperfection that qualifies a unit as B-Stock are small imperfections within the ring. These units might additionally have nicked leather components and/or damaged metal components. These blemishes are overall quite minor and will become rarer in the future, but we’re perfectionists. We figure, rather than throwing away almost perfectly good parts, we pass the savings on to you.

  • It’s possible, but please double check to make sure that your cable(s) match our stock or alternate pinouts illustrated below.

Stock Pinouts

Alternate Pinouts

 
 
 
 

More questions?
We'd be happy to help